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Customer Service Controller - Ocean

Posted on: 17 Jul 2017 07:46 (UTC
Agency: Tiger Recruitment
Reference Number: 0023100
A large freight forwarding company is looking for Customer Service Ocean Controller who will be responsible for the below, Duties: • Expedite order received from customer through clear and effective instructions to origin offices. • Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree and arrange the shipping method with the client and international offices. • Constant follow up and obtaining shipment details – follow-up on overseas activities / SOB to Arrival in SA • Track and trace shipment with carrier • Customer to be kept updated daily through email and status reports. • Communicate and monitor short shipments / delays through to clients • Analyse, rectify and respond to exceptions • Receive pre alert from origin office and ensure all relevant documents are available • Check documents and information and request changes to be made immediately if necessary. • Chase carrier for Arrival Notice / SOB details • Carry out the opening of shipment files and ensure timeous registration of shipment (DBN) • Obtain clearing instruction from client – Upload onto CMS • File now handed over to clearing / customs department for clearance with KPI time frame. • Establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with company buying rates. • Interact with clients to keep them informed by notifying them of the arrival of shipments • Updating Event Controls (KPI) and capturing data in Procars. • Prepare costing / disbursement sheets in accordance with client rate sheets – keep cost control updated and upload for invoicing • Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. • Provide general administrative support and back up to the Ocean Freight Import team in ensuring client requirements are met. • Establish and develop strongly valued relationships with all carriers, agents and clients with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty. • Assist Finance department with resolving of queries

Required Qualifications

NCFF (NQF 3/4) FIATA diploma advantageous Matric or Senior Certificate Comprehensive Knowledge of the forwarding and clearing industry, incoterms and customs requirements 5 Years experience in Ocean freight services Client relationships Administrative support & file processing

Additional Info

Characteristics & Abilities: Attention to detail (Accuracy) Systematic and articulate Assertive and confident Ability to organize and put into action Good interpersonal and communication skills Ability to interact with clients and colleagues and reconcile acounts
Location:Port Elizabeth - Eastern Cape - South Africa
Contract Type: Permanent
Availability: Immediately
Salary: Neg

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