Customs Updated:
31 Jul 2017

New MobiApp for Customs Officers

The South African Revenue Service (Sars) acting executive: customs & excise centre of excellence, in a letter dated 27 September, announced that this month a new MobiApp is being introduced to assist Customs officers working in the field (eg, members of the detector dog unit) in order for them to record and manage all cases on the Sars system.

The app will also generate a case number, which will be given to clients to enable them to keep track of the case.

The MobiApp is being piloted at OR Tambo International airport from 30 September and will then move on to the sea modality, followed by the road and rail modalities.

We therefore ask that all clients whose goods are inspected request a case number from the responsible Customs officer. This will enable you to have a clear record of the inspection and a reference for any subsequent enquiries in respect of that case.

We trust that this new initiative will improve efficiencies when it comes to recording and tracking cases end-to-end.