Home Affairs moves towards total automation

Home Affairs minister, Malusi Gigaba.

The Department of Home Affairs’ 184 modernised offices will, from tomorrow (July 13), go paperless for applications of birth, marriage and death registrations as well as the printing of parents’ details on their children’s passports.

“This system upgrade is part of ongoing enhancements of the live-capture system to improve service quality by modernising processes,” Home Affairs minister Malusi Gigaba said yesterday. “Documents will now be saved electronically and be easily retrieved upon request, as opposed to the old paper-based legacy system.”

During the implementation of the upgrade, services for smart ID cards and passports will not be available in the 184 offices – including eHomeAffairs partners in the banking sector. All other services will however be available and those whose applications are already being processed will still be attended to.

According to Gigaba, the upgrade is also intended to reduce corruption and fraud as well as ease travel with children.

The interruptions of these services will affect different provinces at different times and to different degrees and will end at 16:00 on Friday, July 20.

Upgrades will be implemented in the Western Cape and KwaZulu Natal from July 16 to 17; Limpopo, North West and the Eastern Cape from July 18 to 19; and Mpumalanga, the Free State and the Northern Cape on July 20.

No office in Gauteng will experience disruption as the upgrade work will be carried out over the weekend of July 14 to 15.


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