E-commerce solutions in focus at East and Southern Africa customs workshop


The World Customs Organisation has called on customs administrations in East and Southern Africa (ESA) to prioritise information communication technologies (ICT) and e-commerce solutions in the receiving, processing and transmission of information and documents.

The organisation recently held a workshop on digital customs and e-commerce in conjunction with the Zimbabwe Revenue Authority (Zimra) and the China Customs Cooperation Fund.

According to Zimra acting commissioner Adrian Swarres, digitalisation in customs was no longer optional but rather imperative to facilitate customs modernisation and reform.

During the workshop, 23 senior and middle management customs officials from 13 countries in the region, as well as representatives from the African Union and private sector, shared their experiences around new and emerging technologies and legal and regulatory frameworks to support customs digitalisation and cross-border e-commerce management.

The workshop provided the opportunity for participants to conceptualise how the region could respond to the changing needs and expectations of traders and other stakeholders by using ICT.


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